It sends the email only if it can display a shortage amount.
Open Adage --> Click on receive by EDI transactions---> check the order number from the list of errors--> exception details--->you should see the error and then confirms he got the email. check the date---> but you will get the time by running sql query below
If he did not get email, then take the time from sql query below.
select * from ed_rtran_tbl e where e.ed_extdoc_key = '899077'
After you get the time,
Go to Adage---> click the number ---> open the exception detail--> update---> re-process--> ok
They should receive the email if this shows processed.
Note:
NDSD are supposed to be the front line on these and the have an SOP document covering how to handle many different errors, only a couple of which are handled by contacting IT to solve complex or sql based issues.
For example, the below kind of errors are to be handled by NDSD as this is not a shortage message, so forward it to NDSD Management group.
