How to deactivate 30-day overdue training users
When a user fails a weekly phishing test, they need to complete their security training assignment within 30 days (about 4 and a half weeks). However, when a user has passed their 30 days, we will need to disable their email account in AD (Active Directory).
When we disable a user account, Knowbe4 also moves that user to the Archive folder, where users not able to login/ disable from Knowbe4 as well.
So we need to enable both ends when users call.
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How to enable:
- Enable users in AD first
- Login into Knowbe4 (Admins need to log in with user credentials)
- Go to Users tap > users > choose the ‘Archived’ option for Status.
- Next search the user by email or name on the search bar.
- Select the option and click restore.
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How to re-sent training links:
Note: The password-less link should be active for 3 days.
- Go to the Training tab and choose the group which the users in. (V should updated the notification template mentioning the Refresher Training round number)update
- Once you choose the training round, go to users and search for the user by email or name. Next click the Action button and select Send Notification.
- Choose who you want to send out and click the drop down to choose the notification template.
Note: V already created few custom temples, so scroll down to the bottom
Optional:
You can click the eye next to the template to view email template.
