FAQ - for users

Information that may help you

How to Create an article is Knowledgebase?
Click on Solutions-->goto IT knowledgebase---> If you want to create a folder inside the IT Knowledgease, click on drop down "+New Article&qu...
Mon, 4 Apr, 2022 at 11:34 AM
Active Desktop Recovery
Inside citrix--> Go to My computer--> Public drive--> Temp--> Active desktop recovery--> double click--> hit ok  Go to desktop and hit  F...
Thu, 14 Apr, 2022 at 3:54 PM
User getting login screen for Adage and cannot log in
If a user cannot log in to Adage first check if there username matches the one in AD If so then check and make sure the OS Username is entered...
Tue, 27 Feb, 2024 at 9:18 AM
Install Connect Alpha Remote Apps Manually
If a computer doesn't have Alpha remote Apps folder you can add it manually.  Navigate to Control Panel>All Control Panel Items> RemoteApp and...
Mon, 22 Apr, 2024 at 1:25 PM
Removing postamble (empty box) when scanning on CN70/e
The empty box is an indication that the character that was sent as part of the data is a non-printable character.  The character usually is a ASCII control ...
Tue, 30 Apr, 2024 at 12:39 PM